Likely fix
Fix: Bluetooth connected but no sound
Bluetooth can connect successfully but play no sound when the wrong audio output is selected, volume is muted, the app is using another device, or the Bluetooth audio profile is stuck.
Quick answer
Check the audio output device, raise volume on both devices, then disconnect and reconnect Bluetooth.
Important warning
Some devices have separate call audio and media audio settings. Calls may work even when music does not.
Try this
- 1 Make sure media is actually playing.
- 2 Raise volume on both the phone or computer and the Bluetooth device.
- 3 Open sound or audio output settings.
- 4 Select the Bluetooth headphones or speaker as the output device.
- 5 Disconnect and reconnect the Bluetooth device.
- 6 Restart the app that should be playing sound.
- 7 Forget and pair the Bluetooth device again if sound still does not work.
Common causes
Wrong audio output selected.
Volume is muted on one device.
Media audio is disabled.
The app is using a different output.
Bluetooth audio profile is stuck.
What to check next
- Check the output device in sound settings.
- Check volume on both devices.
- Check whether calls work but media does not.
- Check whether another app plays sound.
- Check whether reconnecting fixes the audio profile.
This might need a cable or adapter
If this fix points to a cable issue, check the related cable guide before buying the wrong one.
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