Likely fix
Fix: Bluetooth mouse not working
A Bluetooth mouse usually fails because the battery is low, it is not in pairing mode, it is connected to another device, Bluetooth is stuck, or the saved pairing is corrupted.
Quick answer
Charge or replace the battery, forget the mouse in Bluetooth settings, restart both devices, then pair it again.
Important warning
Paired does not always mean connected. If Bluetooth says paired but the mouse does not work, remove it and pair again.
Try this
- 1 Charge the mouse or replace the battery.
- 2 Turn the mouse off and on.
- 3 Make sure the mouse is in Bluetooth mode, not USB receiver mode.
- 4 If it has multi-device buttons, choose the correct device slot.
- 5 Open Bluetooth settings and remove or forget the mouse.
- 6 Turn Bluetooth off and on.
- 7 Restart the computer, tablet, or phone.
- 8 Put the mouse into pairing mode.
- 9 Pair it again from Bluetooth settings.
Common causes
Low battery.
Mouse is not in pairing mode.
Mouse is connected to another device.
Wrong multi-device slot is selected.
Saved Bluetooth pairing is corrupted.
Bluetooth is disabled or stuck.
What to check next
- Check whether Bluetooth is enabled.
- Check whether the mouse has a Bluetooth/receiver switch.
- Check whether it has numbered device buttons.
- Check whether the mouse appears on another device.
- Check whether removing and pairing again fixes it.