Likely fix
You probably need a USB-A to USB-B printer cable
Most traditional printers use a square USB-B port on the printer side and a rectangular USB-A plug on the computer side.
Quick answer
If the printer has a square USB port on the back, you probably need a USB-A to USB-B printer cable. If your computer only has USB-C, use a USB-C hub or a USB-C to USB-B printer cable.
Important warning
USB-B printer cables are not the same as older phone charging cables.
Try this
- 1 Look for a square-ish USB port on the back of the printer.
- 2 If your computer has USB-A, use a USB-A to USB-B printer cable.
- 3 If your computer only has USB-C, use a USB-C hub or a USB-C to USB-B printer cable.
- 4 Avoid charge-only USB cables. Printers need a data cable.
- 5 After connecting the cable, add the printer again in your computer's printer settings.
Common causes
Buying a phone cable instead of a printer cable.
Using a charge-only cable that does not carry data.
Trying to plug USB-A into a USB-C-only laptop without an adapter.
Looking for the cable on the front of the printer instead of the rear port.
What to check next
- Check whether the printer has a square USB-B port.
- Check whether your computer has USB-A or USB-C.
- Check whether the cable listing says data cable, not charge-only.
- Check whether the printer appears after connecting the cable.
This might need a cable or adapter
If this fix points to a cable issue, check the related cable guide before buying the wrong one.
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