Likely fix
Fix: WiFi network not showing up
A missing WiFi network usually means the router is off, hidden, too far away, using a band your device cannot see, or the device's WiFi is disabled or stuck.
Quick answer
Restart the router, move closer, and check whether other devices can see the network. If only one device cannot see it, restart that device and check 2.4 GHz versus 5 GHz compatibility.
Important warning
Some older devices cannot see 5 GHz or 6 GHz WiFi networks. Try the 2.4 GHz network if your router has one.
Try this
- 1 Make sure WiFi is enabled on the device.
- 2 Restart the router.
- 3 Move closer to the router.
- 4 Check whether other devices can see the network.
- 5 Look for separate 2.4 GHz and 5 GHz network names.
- 6 Make sure WiFi broadcasting is enabled in the router settings.
- 7 If the network is hidden, manually add the network name and password.
Common causes
Router is off or not broadcasting.
Device is too far from the router.
Network is hidden.
Device cannot see 5 GHz or 6 GHz networks.
WiFi is disabled or stuck on the device.
What to check next
- Check whether the network appears on another phone or laptop.
- Check whether the router has separate 2.4 GHz, 5 GHz, or 6 GHz network names.
- Check whether airplane mode is enabled.
- Check whether the WiFi network is hidden.
- Check whether the router lights look normal.