Likely fix
Fix: Bluetooth keyboard won’t connect
A Bluetooth keyboard usually will not connect because it is not in pairing mode, the batteries are low, it is paired to another device, or the saved pairing is broken.
Quick answer
Replace or charge the batteries, put the keyboard in pairing mode, forget the old pairing, and pair it again.
Important warning
Some Bluetooth keyboards have device slots. The keyboard may be trying to connect to slot 1 while your computer is paired to slot 2.
Try this
- 1 Replace or charge the keyboard batteries.
- 2 Turn the keyboard off and on.
- 3 Put the keyboard into pairing mode.
- 4 Forget the keyboard from Bluetooth settings.
- 5 Restart the computer, tablet, or phone.
- 6 Pair the keyboard again.
- 7 If the keyboard supports multiple devices, make sure it is on the correct device slot.
Common causes
Low batteries.
Keyboard is not in pairing mode.
Keyboard is paired to another device slot.
Saved pairing is corrupted.
Bluetooth is disabled or missing.
What to check next
- Check battery level.
- Check the keyboard’s pairing light.
- Check whether it has multi-device buttons.
- Check whether it works with a cable or USB receiver if available.