Likely fix
Fix: Wireless charging not working
Wireless charging usually fails because the phone is misaligned, the case is too thick, the charger is weak, the phone is too hot, or the charging pad is not powered properly.
Quick answer
Remove the case, center the phone on the charging pad, and test the pad with a known-good wall charger.
Important warning
Metal plates, magnetic accessories, thick cases, and wallet cases can stop wireless charging.
Try this
- 1 Remove the phone case.
- 2 Center the phone carefully on the wireless charger.
- 3 Make sure the charging pad is plugged into a wall charger, not a weak USB port.
- 4 Try a different wall charger for the charging pad.
- 5 Let the phone cool down if it is warm.
- 6 Restart the phone.
- 7 Check whether your phone model supports wireless charging.
Common causes
Phone is not centered on the charging coil.
Case is too thick.
Charging pad is using a weak power adapter.
Phone is too hot.
Phone model does not support wireless charging.
What to check next
- Does the charger work with another phone?
- Does the phone charge without the case?
- Does the wall adapter provide enough power for the wireless pad?
- Is there metal or a wallet case between the phone and charger?