Likely fix
Fix: One app has no sound
If only one app has no sound, the app may be muted, using the wrong output, stuck, blocked by permissions, or affected by its own audio settings.
Quick answer
Restart the app, check in-app volume or mute settings, check system volume mixer, then update or reinstall the app if needed.
Important warning
Some apps have their own audio output setting, separate from the system default output.
Try this
- 1 Close and reopen the app.
- 2 Check whether audio works in another app.
- 3 Check the app's own mute, volume, or audio output settings.
- 4 On Windows, open Volume mixer and make sure the app is not muted.
- 5 On phone or tablet, restart the device.
- 6 Update the app.
- 7 Clear app cache if available.
- 8 Reinstall the app if the problem only happens there.
Common causes
App is muted.
App selected the wrong output.
Volume mixer muted the app.
App cache problem.
App bug after update.
Permissions or browser tab audio is blocked.
What to check next
- Check whether other apps play sound.
- Check in-app audio settings.
- Check Volume mixer on Windows.
- Check whether browser tab is muted.
- Check whether updating the app helps.